Outsourcing Made Easy
50+ years of combined outsourcing experience
Cloud Nine Solutions is an Australian-owned Business Process Outsourcing (BPO) company headquartered in the Philippines. We specialize in delivering highly collaborative and tailored solutions across Customer Service, Virtual Assistance, Sales, Business Development Support, Lead Conversion, Operations Management, and Financial Services.
We are Experts in Matching the Right Talent to the Right Roles
Providing Highly Bespoke Services
With over 50 years of combined outsourcing experience, a refined talent development process, and a strong company culture, we excel at matching the right talent to the right roles, ensuring our clients' success. Our mission is to help businesses eliminate inefficiencies, enhance productivity, and drive growth, all while delivering the highest standards of customer care.
Our People & Culture
Our team members are our greatest asset, which is why fostering a strong, supportive culture is paramount. We celebrate success, reward hard work, and maintain an industry-leading employee satisfaction rating. Our most recent employee survey revealed that we achieved an impressive 9.7 out of 10 as an employer. We ensure our agents are remunerated above industry standards, with monthly recognition and rewards programs, ongoing mentoring, and clear career progression pathways, creating an environment where our team can thrive and grow.
Check out our Highly
Collaborative & Bespoke Services
At Cloud Nine Solutions, we provide a wide range of specialized services tailored to meet the unique needs of our clients. From essential customer service support to advanced accounting solutions and even engineering services for Australian tradespeople, we have you covered. Here are just a few of the areas we specialize in—feel free to reach out anytime to discuss how we can help your business grow and thrive!
Customer Service
Virtual Assistants
Accounting
Broker Support
Lead Conversion
Quantity Surveying
What our Client’s are
Saying About Us
We look forward to continuing to work with the Cloud Nine team to continue to bid for and win more jobs in the future!
We have worked with Cloud Nine Solutions on a number of large jobs and have found the team to be extremely knowledgable, proactive & professional in all aspects of their work.
Meet the Team
Drew Paroz
President
Drew brings over 15 years of senior leadership experience in the BPO industry across the Philippines and Australia, offering deep expertise in both operations and leadership. Based in the Philippines, he leads the daily operations and strategic direction of Cloud Nine Solutions, driving seamless execution and fostering sustainable growth. Drew is particularly passionate about cultivating a high-performance, collaborative culture that ensures the success of all clients.
Daniel Bradbury
Head of Sales & Growth
Dan is a British-Filipino professional with extensive experience in the BPO industry, specializing in business growth, client relationship management, and operational efficiency. With a strong background in finance and many years of experience working with Australian clients in loan services and BPO management, he excels in driving strategic partnerships and optimizing remote teams. Dan is dedicated to delivering high-quality, customized solutions that enhance client success and foster long-term business sustainability.
Julie Cezar
Head of Operations
Julie is a seasoned BPO professional with 21 years of experience in the BPO Industry, specializing in vendor performance management across key partner sites in the Philippines. She has also held direct leadership roles in Operations Management, Training, and Quality Assurance. Her expertise and passions lie in People Leadership and Engagement, Stakeholder Relations, and Change Management, ensuring operational excellence and continuous improvement in every role she undertakes.
Kriss Dumasis
Head of Human Resources
Kriss brings over a decade of experience in Human Resources and full-cycle recruitment within the outsourcing industry. He has successfully helped clients in the U.S. and Australia source top talent across the Philippines, Costa Rica, and Egypt. His expertise spans high-volume hiring as well as specialized recruitment for roles ranging from IT professionals to executive-level placements. In HR, he specializes in Employee and Labor Relations, ensuring a strong and compliant workplace environment. Kriss takes great pride in fostering and maintaining the family-focused culture at Cloud Nine Solutions.
We have a strong emphasis on building a family office culture
9.7/10
On our latest eNPS Survey
91%
Employee Retention Rate
100%
Certified English Speaking Team
Solutions for your
Most Advanced workflows
Quality
We are dedicated to maintaining the highest level of quality in every aspect of our work. Our team upholds the highest standards of communication, prioritizing clarity, professionalism, and precision in every interaction. With outstanding proficiency in the English language, we ensure that all messages are articulated effectively
Security
We prioritize security and data protection to ensure our clients' information is handled with the highest level of care and confidentiality. We collaborate closely with you to identify and implement the most effective security software and systems for your business, leveraging a comprehensive and consultative approach.
Integrity
Integrity is at the core of everything we do. We are committed to delivering on our promises with the utmost precision and to the highest standards of excellence.
